Helps resolve disputes, complaints and conflict between families and schools through facilitation.   Acts as a confidential, neutral third party not associated with the public school system.   Promotes school-family partnerships and provides information about the education system and referrals to education-related resources.   Helps parents concerned about a child being bullied at school.   Provides workshops and presentations and publishes materials designed to help families understand and navigate the K-12 education system.   Publications can be downloaded from the website or mailed.   Publications are translated into several languages.   The Education Ombudsman does not help with issues regarding:   -  Elected officials (such as school board members)   -  Private schools   -  Private organizations or businesses   -  Preschools, colleges and universities   Does not have the authority to force a school or school district to take a specific course of action and cannot discipline or terminate school or school district employees.   Does not provide legal advice or services.

Offers a program for high school students in Seattle that includes job readiness, academic success, career exploration and internships. Youth attend workshops, field trips, campus tours and work on community projects. YJRT works with high school students and their parents/guardians. Parent/guardians concentrate on understanding the local public school system (grading, attendance and graduation requirements), parenting techniques and financial literacy. Supports participants with their transition to the United States and, students to find their path towards a self-sustaining livable wage career.